Here you will find information on device protection and access to support.
The state capital of Wiesbaden purchases device insurance policies for all tablets purchased as part of the 1:1 offer.
Insurance
The "Komfort 75 device protection" insurance cover from German insurer Wertgarantie SE offers the following cover:
Insured against drop and fall damage, water, improper handling, robbery and burglary, among other things
The tablet with power supply is insured, but not the case and stylus
Repair costs or replacement device of the same type and quality
Deductible for drop, fall and water damage 25%.
Direct settlement parents <> insurer without detour via school, media center or school authorities
From summer vacation 2025, this insurance is taken out for a term of 5 years from the date of purchase.
Important for iPads purchased before summer vacation 2025: The policy only runs for 3 years from the purchase of the device. In the 4th year, cover is provided by an Apple Care policy, which the school authority has also purchased. Parents will be informed of the details as soon as the policy expires.
Details can be found on the parents' notice board, which we have linked below. There you can also read where to go if you have a claim.
End-user support for parents, children and young people
Note: Support will be organized differently for all newly purchased tablets from summer vacations 2025. This is due to the low usage of the previous support licenses described below. More details will follow later.
The following information only applies to iPads purchased before the 2025 summer vacation:
LHW has purchased a support license for each device purchased or rented as part of the 1:1 offer ("Apple Care for Education"). Parents and, of course, students can use this to contact official Apple support directly. This answers questions and helps with problems such as
technical difficulties with the hardware
all questions about the iPad settings all questions about the apps provided by Apple itself on the iPad (e.g. Pages, Keynote, iMovie...)
To be able to contact support directly, all parents receive a support PIN.
Details can be found on the parents' pinboard, which we have linked below. There you can also read where you can call and where you can find your support PIN.