The "Komfort 75 device protection" insurance cover from German insurer Wertgarantie SE offers the following cover:

• Insured against drop and fall damage, water, improper handling, robbery and burglary, among other things
• The tablet with power supply is insured, but not the case and stylus
• Repair costs or replacement device of the same type and quality
• Deductible for drop, fall and water damage 25%.
• Direct settlement parents <> insurer without detour via school, media center or school authority
• e.g. can be used via the company Reparo in Wiesbaden (Dotzheimer Str. / corner of Loreleiring); Reparo settles directly with the insurance company.

The policy runs for 3 years from purchase of the device. In the 4th year, cover is provided by an Apple Care policy, which the school board has also purchased. Parents will receive details of this as soon as the end of the insurance period is reached.

Details can be found on the parents' notice board, which we have linked below. There you can also read where to go if you have a claim.

The following information only applies to iPads purchased by summer vacation 2025:

LHW has purchased a support license for every device purchased or rented as part of the 1:1 offer ("Apple Care for Education"). Parents and, of course, students can contact the official Apple support team directly. This answers questions and helps with problems such as

• technical difficulties with the hardware
• all questions about the iPad settings all questions about the apps provided by Apple itself on the iPad (e.g. Pages, Keynote, iMovie...)

To be able to contact support directly, all parents receive a support PIN.

Details can be found on the parents' pinboard, which we have linked below. There you can also read where you can call and where you can find your support PIN.

The "Komfort 75 device protection" insurance cover from German insurer Wertgarantie SE offers the following cover:

• Insured against drop and fall damage, water, improper handling, robbery and burglary, among other things
• The tablet with power supply unit is insured, but not the case and stylus
• Repair costs or replacement device of the same type and quality
• Deductible for drop, fall and water damage 25%.
• Direct settlement parents <> insurer without detour via school, media center or school authority
• e.g. can be used via the company Reparo in Wiesbaden (Dotzheimer Str. / corner of Loreleiring); Reparo settles directly with the insurance company.

This insurance is taken out for 5 years from the date of purchase .

Details can be found on the parents' pinboard, which we have linked below. There you can also read where to go if you have a claim.

The Media Center is the point of contact for students and parents. It can be contacted by telephone and via the support form. Details: