Public order office

Online services Citizens' Office

Welcome to the online service of the Citizens' Office

Quickly and easily process services directly online.

We are pleased to be able to offer you our services online now.

⚠️ Due to maintenance work, the online service "Online registration at your place of residence" will not be available on Thursday, October 16, 2025 from 2 p.m. to 7 p.m. and on Thursday, October 23, 2025 from 8 a.m. to 2 p.m. Thank you for your understanding.

Online services

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.
the landlord's confirmation of residence (in digital form) if you do not own the apartment.

Please note that it is no longer necessary to visit the Citizens' Registration Office.

Requirements:

You have a confirmation of residence in digital form
You would like to register/re-register yourself and possibly your family
You have a good command of written and spoken German
You have a scan of the valid identification documents of all persons moving with you
You also have a scan of the powers of attorney of all persons aged 16 and over moving with you

Please note that with this online service, once you have registered, you will still need to visit the Citizens' Office to update the chip data on your ID card.

Deregister abroad now (opens in a new tab)

Apply for a registration certificate now (opens in a new tab)

Apply for an extended registration certificate now (opens in a new tab)

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Apply for an electronic registration certificate now (opens in a new tab)

Request information from the population register now (opens in a new tab)

Request self-disclosure now (opens in a new tab)

View processing status now (opens in a new tab)

Declare loss of ID document now (opens in a new tab)

Apply for a certificate of good conduct now (opens in a new tab)

Apply now for information on the central trade register (opens in a new tab)

Set up an information block now (opens in a new tab)

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Set up a transmission block now (opens in a new tab)

Book an appointment now (opens in a new tab)

Organizational units

Name	Telephone	E-mail address
Citizens' office	+49 611 313344	e-mail