You can reach us
The Citizens' Office is located at Marktstraße 18 (behind the old town hall).

In-Person Visits
We are happy to assist you in person, but we operate exclusively by appointment. Schedule an appointment at the Citizens’ Office quickly and easily online (opens in a new tab).

No appointment is necessary to pick up ID documents requested at the Citizens’ Office. Please contact the information desk on the first floor.

Written contact
buergerbuerowiesbadende

Phone Contact
Our service hotline is available at 0611 313344:
Monday through Thursday 9 a.m. to 3 p.m.
Friday 9 a.m. to 1:30 p.m.

Payment method: Card
payment is preferred

Note on Appointment Booking

Appointments are generally available for the next four weeks. Additionally, new appointments are added daily and weekly, so it’s worth checking the availability regularly.

In urgent emergencies, please contact the on-site service desk directly—we’re happy to assist you.

When booking an appointment, please select all the services you require. Appointment times are precisely tailored to the specific service.

If you have multiple issues, these must be fully specified at the time of booking so that we can schedule sufficient time for your appointment.

If not all services are selected correctly, we unfortunately cannot guarantee that your issues will be addressed. Furthermore, this leads to delays in the process—at the expense of citizens who arrive on time for their appointments and have booked their requests completely and correctly. We would like to avoid this.

Thank you for your understanding and cooperation!

Note regarding the tax ID:

You will typically receive your tax ID by mail from the Federal Central Tax Office (opens in a new tab) (BZSt) or can find it on official documents such as your tax assessment notice.