The Citizens' Office will be closed on Thursday, September 3, 2026, starting at 12:00 p.m. due to an internal event.

We can be reached by phone during our regular hours: 9:00 a.m. to 3:00 p.m.

Starting September 4, 2026, our services will be available again as usual.

Regardless of our opening hours, you can conveniently use many online services (opens in a new tab) from home.

You can reach
us The Citizens’ Office is located at Marktstraße 18 (behind the old city hall).

In-Person Service
We are happy to assist you in person, but we operate exclusively by appointment. Schedule an appointment at the Citizens’ Office quickly and easily online (opens in a new tab).

No appointment is required to pick up identification documents applied for at the Citizens’ Office. Please contact the information desk on the first floor.

Written Contact
buergerbuerowiesbadende

Contact
by Phone Our service hotline is available at 0611 313344:
Monday through Thursday, 9 a.m. to 3 p.m.
; Friday, 9 a.m. to 1:30 p.m.

Payment Method
: Card payments are preferred

IMPORTANT NOTES: The Citizens’ Office would like to point out that all identification documents are checked for authenticity as a standard procedure.

We operate exclusively by appointment.

Appointments are typically available for the next two weeks via our online scheduling system (opens in a new tab) for the Citizens’ Office and local administrative offices. Additionally, new appointments are added daily and weekly, so it’s worth checking the schedule regularly.

In urgent emergencies, please contact the on-site service desk directly—we’ll be happy to assist you.

When booking an appointment, please select all the services you need. Appointment times are precisely tailored to the specific tasks at hand.

If you have multiple issues to address, these must be listed in full at the time of booking so that we can schedule sufficient time for your appointment.

If not all services are selected correctly, we unfortunately cannot guarantee that your issues will be addressed. Furthermore, this leads to delays in the process—at the expense of citizens who arrive on time for their appointments and have booked their requests completely and correctly. We’d like to avoid that.

Thank you for your understanding and cooperation!

Note on the Tax ID:

You will generally receive your tax ID by mail from the Federal Central Tax Office (opens in a new tab) (BZSt) or can find it on official documents such as your tax assessment notice.