We are available for you
The citizens' office is located at Marktstraße 18 (behind the old town hall).

Personal availability
We are happy to be there for you in person, but only work by appointment. It's quick and easy to make an appointment at the Citizens' Office online (opens in a new tab).

Note on booking appointments

When making an appointment, please select all the services you require. The appointment times are precisely coordinated with the respective processing.

If you have several requests, these must be entered in full when booking so that we can schedule sufficient time for your appointment.

If not all services are selected correctly, we will unfortunately not be able to guarantee processing. This also leads to delays in the process - to the detriment of citizens who keep their appointments on time and have booked their requests completely and correctly. We would like to avoid this.

Thank you for your understanding and your help!

Written availability
buergerbuerowiesbadende

Availability by telephone
You can reach our service telephone at 0611 313344:
Monday to Thursday 9 a.m. to 3 p.m.
Friday 9 a.m. to 2 p.m.

Payment method
Card payment is preferred

Please note

Since May 1, 2025, photographs for passports and ID cards have only been taken digitally; from June 23, 2025, this will also be possible again at the Citizens' Office and the local administrations.

The photo can be taken by certified photographers. Paper-based passport photos can no longer be accepted due to the change in the law. Further information can be found here (opens in a new tab).

We refer photo studios to the Federal Office for Information Security (opens in a new tab) for further information.