Citizens' office
The citizens' office of the state capital of Wiesbaden is your central point of contact for registration and passport matters. In addition to the location in the city center, the local administrations also provide many of these services.
Here you can apply for an identity card or passport, register or deregister your place of residence, obtain a registration certificate or apply for a certificate of good conduct.
!!! ATTENTION, ATTENTION, ATTENTION !!!
Due to a software change, the services of the Citizens' Office will only be available to a very limited extent during the changeover phase.
Therefore, please note the special opening hours in the citizens' office and in the local administrations from June 16 to 23, 2025. Further information can be found here (opens in a new tab).
ACTION IN THE CITIZENS' OFFICE
To the citizens' office without an appointment? Do you need a passport or want to re-register? Then you have the opportunity to do so on 21.06.2025! Without an appointment - but important - by prior arrangement!
Due to the change in procedure, the Citizens' Office is looking for volunteer testers who would like to be the first customers. Here you can support the project and deal with your concerns at the same time.
If you are interested, please register by June 16, 2025 at serviceleitungwiesbadende
We look forward to working with you!
We are available for you
The citizens' office is located at Marktstraße 18 (behind the old town hall).
Personal availability
We are happy to be there for you in person, but only work by appointment. It's quick and easy to make an appointment at the Citizens' Office online (opens in a new tab).
Written availability
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Availability by telephone
You can reach our service telephone on 0611 313344:
Monday to Thursday 9 a.m. to 3 p.m.
Friday 9 a.m. to 2 p.m.
Payment method
Card payment is preferred
Please note
From May 1, 2025, photos for passports and ID cards will only be taken digitally.
The technical malfunction in the processing of digital passport photos (with QR codes) has been resolved. Since Wednesday morning, May 7, 2025, the images can be reliably processed by the system again and can also be used for temporary ID documents.
The photo can be taken by certified photographers. Paper-based passport photos can no longer be accepted due to the change in the law. Further information can be found here (opens in a new tab).
We refer photo studios to the Federal Office for Information Security (opens in a new tab) for further information.
Products and services
Links and downloads
Structure
Citizens' office
Address
Marktstraße 18
65183 Wiesbaden
Arrival
Notes on public transport
Public transportation: Bus stop Dern'sches Gelände, Luisenplatz and Wilhelmstraße; bus lines 1, 2, 4, 5, 8, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24, 27, 30, 36, 45, 46, 47, 48, 262.
Telephone
- +49 611 313344
- +49 611 314969
Information on accessibility
- Barrier-free access is available
- The WC is barrier-free