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Data Protection

Data Privacy

Welcome to the www.wiesbaden.de website. The City of Wiesbaden, the capital of Hesse – hereinafter referred to as "the provider" - attaches great importance to the protection of your personal data, which is why we should like to explain to you on this page which data we collect during a visit to our pages and for what purposes. As a general rule, it is possible to use the www.wiesbaden.de website without entering any personal data. Your personal data will only be collected and processed if you decide to use one of the services offered on our website (for example: newsletter registration or virtual Town Hall ). Your data will then only be collected and processed to the extent required by the contractual purpose.

The processing of personal data always conforms to the provisions of the European General Data Protection Regulation (GDPR), the federal legal regulations and to the data protection regulations effective in the state of Hesse.

When using any of the online forms provided, data is transmitted via an SSL-encrypted connection. We have taken extensive technical and operational precautions to protect the personal data we hold about you against unauthorised access and misuse. Our security procedures are regularly reviewed and adapted to reflect technological progress. Our employees are obligated to respect confidentiality.

The party responsible (controller) as defined by the GDPR is:

Landeshauptstadt Wiesbaden
Der Magistrat
Schlossplatz 6
65183 Wiesbaden

Phone: +49 611 3-10
E-mail: wiesbaden.deRedaktionwicmde

The contact details of the data protection officer of the City of Wiesbaden are:

der Landeshauptstadt Wiesbaden
Wilhelmstraße 32
65183 Wiesbaden

Phone: +49 611 31-3091
Fax: +49 611 31-3955
E-mail: datenschutzbeauftragterwiesbadende

Collection of general data and information

With each access to the wiesbaden.de website and its microsites as well as with each retrieval of a file, the user's anonymised IP address, date and time, URL of the page visited, status code of the web server, data volume transferred in bytes, the URL of the last web page the user visited, and the web browser used are stored in a log file. These data are not personal and do not allow identification of internet visitors. They are exclusively used for the purpose of data security and error analysis, and are not passed on to third parties. Log data will be deleted when eight days have elapsed.

The provider reserves the right to fully log access to the website for a limited period of time in the event of manipulation, or attempted manipulation, of the internet presence.

For analysis purposes, we use Matomo, an open source software that also stores anonymous IP addresses. Anonymisation is achieved by shortening the IP address. This means that it is not possible to draw any conclusions about an internet visitor. Matomo also collects certain technical information based on the data transmitted by the web browser. These include: browser type and version, operating system used, type of device, model and brand of device, screen resolution, the search engine used by the device, which of our web pages you visited including the length of your stay, the day and time of your visit, the location (continent, country, region, city) from which you visited our website, and your browser language setting. We analyse this information for statistical purposes only. The data will not be passed on to third parties.

Online services

On the wiesbaden.de website, for instance in the virtual Town Hall section, you can request services from the City of Wiesbaden using online forms or specialist applications. For these services, personal data are collected that are needed for rendering the service; users are required to actively (and voluntarily) enter these data using a form. The relevant special legal regulations apply for collecting and using these data. Your personal data will only be stored for as long as is necessary for you to use the respective service. The data will not be passed on to third parties.


If you wish to subscribe to one of our newsletters that are distributed by e-mail, please enter (on a voluntary basis) your preferred form of address, your last name, and your e-mail address which is to be used by our server to send you the newsletter in future. These data are processed and stored only for sending out the respective newsletter by e-mail, and are not passed on to third parties.

You may unsubscribe from a newsletter sent to you by e-mail at any time. To do so, simply click the "Unsubscribe from newsletter" link at the end of each newsletter distributed by e-mail. The data will be deleted after you have unsubscribed from the newsletter.

Contact form

We collect your personal data - for example, first and last name and e-mail address - when you actively (and voluntarily) enter your data into a contact form in order to contact us. We shall exclusively use the personal data transmitted to us in this way for the purpose for which you have provided us with these data when contacting us. Disclosure of this information is expressly on a voluntary basis and with your consent. If this involves information concerning communication channels (e.g. e-mail address, telephone number), you also agree that we may contact you via this communication channel in order to respond to your request. No further use, storage, or transfer of data to third parties shall be made.


The Matomo software used for statistical analysis of visitor access employs so-called cookies. These are text files which are stored on your computer and which allow analysis of your use of our website. The information generated by cookies about the use of this website will not be passed on to third parties. Your IP address is anonymised immediately after processing and before it is stored. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly if you do not wish the provider to use cookies.

Here you can decide whether a unique web analysis cookie may be stored in your browser to enable the operator of the website to collect and analyse a variety of statistical data. If you choose not to, click the following link to save the Matomo opt-out cookie in your browser. 

Your visit to this website is currently recorded by Matomo web analysis - no personal data are logged. Check this box, so that your visit is no longer logged.

Offers from our partners

This website, for instance, in the virtual Town Hall section, also offers services from other providers (e.g. the virtual Town Hall) - mainly through links - which are integrated there. We cannot ensure that cookies are not used when using these online services. We have no control over this. For more information regarding the use of such cookies and the collection and processing of data by these providers, please refer to their respective policies on data protection.

"Share content" feature

On wiesbaden.de, at the bottom of each page, just before the footer section, you will find the "Share content" feature allowing you to share a page on a social network. This feature is integrated only as a link to the corresponding services. After clicking on the embedded icon, you will be redirected to the page of the respective provider, i.e. only then will user information be transferred to the respective provider. For more information on how your personal data is handled when using these third-party social networking services, please refer to the respective policies on data protection of these providers.

Social plug-ins

So-called "social plug-ins" are also used on the pages of wiesbaden.de. Currently, these include plug-ins from Facebook, Google+ and Twitter. The plug-ins are labelled with a Facebook, G+ or Twitter button. The respective icons or buttons function as external links so that no information is transferred to one of these providers unless you click on the respective icon. When a user clicks on one of the icons, a direct connection to the servers of Facebook, Google or Twitter is established and, information, which may also include personal data, might be sent to the service providers and may be used by them. If you do not wish the networks mentioned to collect data about your use of our websites, we suggest that you refrain from clicking on the buttons provided.

Rights of the data subject

At any time, you shall have the right to obtain information according to art. 15 of the GDPR, the right to effect rectification pursuant to art. 16 of the GDPR, the right to erasure based on art. 17 of the GDPR, the right to have the processing of your personal data restricted under art. 18 of the GDPR, the right to object pursuant to art. 21 of the GDPR, and the right to data portability in accordance with art. 20 of the GDPR. Moreover, based on art. 77 of the GDPR, you shall have the right to lodge a complaint with a data protection supervisory authority.