Welcome to the online service of the Citizens' Office
Quickly and easily process services directly online.
We are pleased to be able to offer you our services online now.
Online services
Electronic residence registration
Requirements:
To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.
the landlord's confirmation of residence (in digital form) if you do not own the apartment.
Please note that it is no longer necessary to visit the Citizens' Registration Office.
You have a confirmation of residence in digital form
You would like to register/re-register yourself and possibly your family
You have a good command of written and spoken German
You have a scan of the valid identification documents of all persons moving with you
You also have a scan of the powers of attorney of all persons aged 16 and over moving with you
Please note that with this online service, once you have registered, you will still need to visit the Citizens' Office to update the chip data on your ID card.
To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader. the AusweisApp version 1.24.0 or higher for your smartphone or computer.
Deregistration abroad via the digital mailbox (without federal ID)
Please make sure to select "Bürgerbüro & Standesamt" as the office and "Bürgerbüro" as the area. In addition, all mandatory fields must be completed so that your deregistration can be processed correctly.
Apply for a registration certificate (electronic) online
Requirements:
To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.
Set up transmission block online (with online ID function)
Requirements:
To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.