Public order office

Online services Citizens' Office

Welcome to the online service of the Citizens' Office

Handle services quickly and easily online.

We are pleased to now be able to offer our services online as well.

⚠️ Due to maintenance work, there may be brief disruptions to online services on Wednesday, April 22, 2026, likely between 9:00 a.m. and 12:00 p.m., during the BundID authentication process. Thank you for your understanding.

Online services

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.
the landlord's confirmation of residence (in digital form) if you do not own the apartment.

Please note that it is no longer necessary to visit the Citizens' Registration Office.

Requirements:

You have a confirmation of residence in digital form
You would like to register/re-register yourself and possibly your family
You have a good command of written and spoken German
You have a scan of the valid identification documents of all persons moving with you
You also have a scan of the powers of attorney of all persons aged 16 and over moving with you

Please note that with this online service, once you have registered, you will still need to visit the Citizens' Office to update the chip data on your ID card.

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Deregister abroad now (opens in a new tab)

Here to the digital mailbox (opens in a new tab)

Apply for a registration certificate now (opens in a new tab)

Apply for an extended registration certificate now (opens in a new tab)

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Apply for an electronic registration certificate now (opens in a new tab)

Request information from the population register now (opens in a new tab)

Request self-disclosure now (opens in a new tab)

View processing status now (opens in a new tab)

Declare loss of ID document now (opens in a new tab)

Apply for a certificate of good conduct now (opens in a new tab)

Apply now for information on the central trade register (opens in a new tab)

Set up an information block now (opens in a new tab)

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Set up a transmission block now (opens in a new tab)

Book an appointment now (opens in a new tab)

Organizational units

Name	Telephone	E-mail address
Citizens' office	+49 611 313344	e-mail