The return of the e-scooters is divided into two zones depending on the respective city area:
1. station-based areas
In certain zones, such as the main train station and the historic pentagon (city center), e-scooters may only be returned to color-coded parking areas set up by the city. In these areas, the rental process must be completed in a marked parking area - return outside of these stations is not possible.
2. free-floating areas
In all other areas of the city, it is possible to return scooters using the free-floating system. This means that e-scooters may be parked in public spaces, usually on the sidewalk, as long as the following rules are observed:
If possible, the scooter should be parked parallel to the sidewalk at the edge to leave enough space for pedestrians.
Parking is not permitted
- on cycle paths
- on escape routes or fire lanes
- in entrances and exits
- at intersections
- directly at bus stops
- at construction sites
- on guidance systems for the blind
- in parking and green areas
Note on returns
To end the rental process correctly, a final photo must be taken in the app. This photo serves as proof that the e-scooter has been parked properly and in accordance with the rules - either at a station or in a permitted free-floating area.