City Hall

Online citizens' office

For some matters handled by the Citizens' Office, you do not need to visit in person. Depending on the matter, you can conveniently handle it online—either through a video appointment at the Online Citizens' Office or without an appointment at all via our online services.

VIDEO APPOINTMENT

You can handle the following matters via a video appointment at the Online Citizen Service Center:

Apply for a certificate of good conduct
Apply for a certificate of residence
Notify the city of your move abroad

Schedule an appointment here at the Online Citizen Service Center (opens in a new tab) for your video consultation

REQUIRED EQUIPMENT AND DOCUMENTS

A PC, tablet, or smartphone with a front-facing webcam and microphone
A stable internet connection
Your identification document and adequate lighting
Please ensure you are in a quiet environment with as little background noise as possible to ensure clear communication; otherwise, a video interview will not be possible.
Technical Check: Please perform a technical check in advance (at any time) to verify that your device meets the requirements.
- Check (opens in a new tab)

PROCEDURE FOR THE VIDEO APPOINTMENT

When you schedule a video interview, you’ll receive a confirmation email with a link to the video appointment. The consultation takes place in your browser; no software installation is required.
During the appointment, the case worker can fill out the necessary documents directly, and you can sign them online.
If a fee applies to your request, you can pay it directly via PayPal. The responsible staff member can issue the corresponding service immediately after payment confirmation.
There is no need to visit the citizen service office in person.

ONLINE SERVICES

You can complete some of the Citizens’ Office’s services directly through our online services without an appointment.

Online services

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.
the landlord's confirmation of residence (in digital form) if you do not own the apartment.

Please note that it is no longer necessary to visit the Citizens' Registration Office.

Requirements:

You have a confirmation of residence in digital form
You would like to register/re-register yourself and possibly your family
You have a good command of written and spoken German
You have a scan of the valid identification documents of all persons moving with you
You also have a scan of the powers of attorney of all persons aged 16 and over moving with you

Please note that with this online service, once you have registered, you will still need to visit the Citizens' Office to update the chip data on your ID card.

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Deregister abroad now (opens in a new tab)

Here to the digital mailbox (opens in a new tab)

Cancel the registration of the secondary residence now (opens in a new tab)

Apply for a registration certificate now (opens in a new tab)

Apply for an extended registration certificate now (opens in a new tab)

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Apply for an electronic registration certificate now (opens in a new tab)

Request information from the population register now (opens in a new tab)

Request self-disclosure now (opens in a new tab)

View processing status now (opens in a new tab)

Declare loss of ID document now (opens in a new tab)

Now: Exemption from the ID Requirement (opens in a new tab)

Apply for a certificate of good conduct now (opens in a new tab)

Apply now for information on the central trade register (opens in a new tab)

Requirements:

To use this service, you need a user account with an online ID card at Bund-ID.
a valid ID card with activated online ID function including PIN or an eID card for citizens of the European Union and nationals of the European Economic Area including PIN.
an NFC-enabled smartphone (recommended) or a USB card reader.
the AusweisApp version 1.24.0 or higher for your smartphone or computer.

Set up a transmission block now (opens in a new tab)

Schedule a video appointment now (opens in a new tab)

Book an appointment now (opens in a new tab)

Name	Telephone	E-mail address
Citizens' office	+49 611 313344	e-mail