The Citizens' Office will be closed all day on Friday, November 13, 2026, due to an internal event.

Starting November 16, 2026, the various departments will be available to you again as usual.

Regardless of our opening hours, you can conveniently use many online services (opens in a new tab) from home.

You can view and track our “Citizen’s Kit” event schedule here (opens in a new tab) at any time.

We’re here
for you The Citizens’ Office is located at Marktstraße 18 (behind the old town hall).

In-Person Service
: We’re happy to assist you in person, but we operate exclusively by appointment. Book an appointment at the Citizens’ Office quickly and easily online (opens in a new tab).

No appointment is required to pick up identification documents requested at the Citizens’ Office. Please contact the information desk on the 1st floor.

Written Contact
buergerbuerowiesbadende

Contact
by Phone Our service hotline is available at 0611 313344:
Monday through Thursday, 9 a.m. to 3 p.m.
; Friday, 9 a.m. to 1:30 p.m.

Payment Method
: Card payments are preferred

IMPORTANT NOTES: The Citizens’ Office would like to point out that all identification documents are checked for authenticity as a standard procedure.

ID and Passport Photos IMPORTANT NOTE

Due to a lack of certification for the photo cloud specified by the Federal Printing Office, ID and passport photos from many private photo studios cannot be processed.

The Federal Printing Office rejects these photos.

Therefore, we urge you to check with your photographer to ensure that current certification is available.

We do not guarantee the processing of photos taken by private providers, nor do we cover any associated costs.

If processing is not possible, the photo can be taken at the Citizens’ Office for a fee of 6.00 EUR.

We therefore strongly recommend that you inquire in advance or have the photo taken at our office.

We operate exclusively by appointment.

Appointments are generally available for the next two weeks via our online scheduling system (opens in a new tab) for the Citizens’ Office and local administrative offices. Additionally, new appointments are added daily and weekly, so it’s worth checking the schedule regularly.

In urgent cases, please contact the on-site service desk directly—we’ll be happy to assist you.

When scheduling an appointment, please select all the services you need. Appointment times are precisely tailored to the specific tasks at hand.

If you have multiple issues to address, these must be fully specified at the time of booking so that we can schedule sufficient time for your appointment.

If not all services are selected correctly, we unfortunately cannot guarantee that your matters will be processed. Furthermore, this leads to delays in the process—at the expense of citizens who arrive on time for their appointments and have booked their matters completely and correctly. We would like to avoid this.

Thank you for your understanding and cooperation!

Note on the tax ID:

You will generally receive your tax ID by mail from the Federal Central Tax Office (opens in a new tab) (BZSt) or can find it on official documents such as your tax assessment notice.