⚠️Due to technical issues, we are currently unable to offer the WI-BOX service. We apologize for any inconvenience.

Applied-for ID cards and passports, civil status documents, or other documents and lost property can be collected from the WI-Box outside of the authorities' opening hours. The WI-Box is a collection point run by the Wiesbaden Public Order Office and works in a similar way to collection points for delivery services.

For example, if you apply for an ID card, you can specify the WI-Box as the pickup location instead of picking up the ID card on site during opening hours. For secure pickup, you must provide a PIN. As soon as the ID card is ready for pickup at the WI-Box, you will receive an email with a barcode. To retrieve your ID card, you can either scan the barcode on the WI-Box or manually enter the six-digit code below it. You will then need to enter your PIN for identification purposes. This two-factor authentication ensures a high level of security, which is necessary for the collection of ID cards and passports. The PIN is not required for picking up documents, civil status certificates, and lost property.

Your items will be available for collection in the WI-Box for 7 days.

The WI-Box is available at two locations. The first WI-Box is located in the city center in front of the citizen's office. Another WI-Box is located at the Kastel/Kostheim local administration office.

You can watch the explanatory video (opens in a new tab) to see how the WI-Box works.