The Serviceware Forum focuses on the potential of artificial intelligence in service management. Whether process automation, intelligent data analysis or optimization of customer interactions - the event highlights current developments and forward-looking strategies. Expert presentations and discussion panels will provide insights into how AI-based solutions can help to increase efficiency and reduce costs at the same time. Companies from various industries will present best practices that show how digital transformation can be implemented in practice. The forum also offers a platform to expand networks and benefit from expert knowledge.