Public order office

Pick up new ID document

You have applied for a passport, ID card or eID card at the Citizens' Office or a local authority and would like to collect the new document.

Here you can quickly check the processing status (opens in a new tab)(⚠️Aufgrund this service will not be available from June 18 to 21 due to a system changeover. Thank you for your understanding) of your ID document.

We are happy to be there for you in person, but only work by appointment. Book an appointment quickly and easily online (opens in a new tab) in the appointment calendar at the Citizens' Office or the local administrations.

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Organizational units

Name	Telephone	E-mail address
Citizens' office	+49 611 313344	e-mail
Local administration Auringen	+49 6127 705810General administration	e-mail
Biebrich local administration	+49 611 313344Service telephone reporting	e-mail
Local administration Bierstadt	+49 611 317240
Breckenheim local administration	+49 6122 13294General administration	e-mail
Delkenheim local administration	+49 6122 5080General administration	e-mail
Local administration Dotzheim	+49 611 318711General administration	e-mail
Local administration Kastel/Kostheim	+49 611 313344Service telephone reporting	e-mail
Medenbach local administration	+49 611 313344Service telephone reporting	e-mail
Local administration Naurod	+49 6127 991780General administration	e-mail
Local administration Nordenstadt	+49 6122 80070General administration	e-mail
Local administration Schierstein	+49 611 318464General administration	e-mail
Sonnenberg local administration	+49 611 313767General administration	e-mail