General Terms and Conditions (GTC)
the online store of the Tourist Information Office of Wiesbaden Congress & Marketing GmbH
As of September 2026
Provider information
Wiesbaden Congress & Marketing GmbH
Tourist Information
Marktplatz 1
65183 Wiesbaden
Phone: 0611 1729-930
Email: t-infowicmde
Website: https://www.wiesbaden.de/shop (opens in a new tab)
Chair of the Supervisory Board: Daniela Georgi
Managing Directors: Martin Michel, Matthias Fromm
Court of Registration and Registered Office: Wiesbaden HRB 23970
VAT No.: 040 226 204 15
VAT ID No.: DE 815 044 668
Creditor ID No.: DE15ZZZ00000277119
The Wiesbaden Tourist Information Office, operated by Wiesbaden Congress & Marketing GmbH, serves as the central point of contact for guests, visitors, and residents of the state capital, Wiesbaden. Its primary responsibilities include providing information and advice to guests, as well as promoting the tourist and cultural offerings of the state capital, Wiesbaden, and the surrounding region.
To support this mission, the Wiesbaden Tourist Information Center operates an online store that primarily offers souvenirs and gifts, books, city maps, merchandise, gift certificates, and other goods related to the state capital of Wiesbaden and the surrounding region.
The business relationship between the operator of the online store, Tourist Information Wiesbaden of Wiesbaden Congress & Marketing GmbH (hereinafter “Provider”), and the customer (hereinafter “Customer”) is governed exclusively by the following General Terms and Conditions. These terms govern the rights and obligations of the Provider and the Customer in connection with the ordering, purchase, and delivery of the goods and gift certificates offered in the online store.
§1 Scope, Definitions
1.1. These General Terms and Conditions apply to contracts with consumers as defined in § 13 of the German Civil Code (BGB). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. Pursuant to Section 14 of the German Civil Code (BGB), an “entrepreneur” is any natural person, legal entity, or partnership with legal capacity who, at the time of concluding the contract, is acting in the course of their commercial or self-employed professional activities. These General Terms and Conditions apply mutatis mutandis to contracts with entrepreneurs, unless otherwise agreed.
1.2. The version of these General Terms and Conditions valid at the time the contract is concluded shall be decisive.
1.3. All agreements made between the Customer and the Provider in connection with the purchase contract are set forth in these General Terms and Conditions, the order confirmation, and the declaration of acceptance.
1.4. Any deviating terms and conditions of the customer shall not apply. This applies even if the provider does not expressly object to their inclusion.
1.5. Orders may only be placed by individuals who are of legal age.
§2 Conclusion of the Contract
2.1. The presentation and promotion of items in the online store do not constitute a binding offer to enter into a sales contract, but rather an invitation to the customer to submit a binding offer.
2.2. By clicking the “Place Order” button, the customer submits a binding offer to enter into a sales contract for the items in the shopping cart. Once the order has been submitted, changes can no longer be made through the online store. The customer is bound by their order for a period of two weeks (14 days) after submitting the order. The statutory right of withdrawal remains unaffected by this provision.
2.3. The goods offered are sold only in quantities customary for household use.
2.4. The seller will immediately confirm receipt of the order placed via the online store by email. Such an email does not constitute a binding acceptance of the order unless it contains both a confirmation of receipt and a statement of acceptance.
2.5. A contract is not formed until the provider accepts the customer’s order by issuing a declaration of acceptance or by delivering the ordered items.
2.6. The Provider can only process orders for international shipments if they meet a minimum order value. The minimum order value can be found in the pricing information provided in the online store.
2.7. If delivery of the ordered goods is not possible—for example, because the goods in question are out of stock—the Provider will refrain from issuing a declaration of acceptance. In this case, a contract is not formed. The Provider will inform the customer of this immediately and promptly refund any payments already received.
2.8. An order can only be placed if the customer confirms, by clicking the “Accept Terms and Conditions” button, that they have read and accepted these Terms and Conditions.
2.9. The contract text will be stored in compliance with data protection regulations.
§3 Terms of Delivery and Requirement for Advance Payment
3.1. Deliveries are made to the shipping address provided by the customer.
3.2. The provider is entitled to make partial deliveries, provided this is reasonable for the customer.
3.3. The delivery time is generally 3 to 10 business days, unless otherwise agreed. Subject to the provision in § 3(4), the delivery period begins upon conclusion of the contract.
3.4. For orders placed by customers residing or having their place of business abroad, or if there are reasonable grounds to suspect a risk of non-payment, the Provider reserves the right to deliver only after receiving the purchase price plus shipping costs (advance payment reservation). If the Provider exercises the right to require payment in advance, the Customer will be notified immediately. In this case, the delivery period begins upon payment of the purchase price and shipping costs.
3.5. If the product specified by the customer in the order is only temporarily unavailable, the provider shall notify the customer immediately. In the event of a delivery delay of more than 14 days, the customer has the right to withdraw from the contract. Furthermore, in this case, the seller is also entitled to rescind the contract. In doing so, the seller will promptly refund any payments already made by the customer.
§4 Retention of Title
4.1. The delivered goods remain the property of the seller until full payment has been made.
§5 Prices and Shipping Costs
5.1. All prices listed on the Provider’s website include the applicable statutory sales tax and exclude any shipping costs. The prices in effect at the time of the order apply.
5.2. The applicable shipping costs/processing fees are specified to the customer in the order form and are to be borne by the customer, unless the customer exercises their right of withdrawal.
5.3. If the provider fulfills the customer’s order in accordance with § 3(2) through partial deliveries, shipping costs are incurred only for the first partial delivery. If the partial deliveries are made at the customer’s request, the provider will charge shipping costs for each partial delivery.
5.4. If the customer effectively rescinds the contract in accordance with § 10, the customer may, under the conditions provided by law, demand a refund of shipping costs (outbound shipping costs) already paid.
§6 Terms of Payment, Set-Off, and Right of Retention
6.1. The customer may pay by credit card (Visa and Mastercard) or PayPal. If a direct debit authorization has been granted or payment is made by credit card, the provider will debit the account immediately upon purchase.
6.2. Payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined by the calendar, the customer shall be in default if the deadline is missed. In this case, the customer must pay the provider late payment interest at a rate of 5 percentage points above the base interest rate.
6.3. The customer’s obligation to pay late payment interest does not preclude the provider from claiming further damages resulting from the delay.
6.4. Invoices are provided exclusively in electronic form.
6.5. The customer is entitled to set off claims only to the extent that the customer’s counterclaims have been legally established or are undisputed. This does not affect the customer’s right to set off counterclaims arising from the same contractual relationship, in particular due to defects in the delivered goods.
6.6. The customer is entitled to exercise a right of retention only to the extent that their counterclaim is based on the same contractual relationship.
§7 Warranty
7.1. The Provider is liable for material defects or defects of title in delivered items in accordance with applicable statutory provisions, in particular §§ 434 et seq. of the German Civil Code (BGB). The statute of limitations for statutory claims for defects is two years and begins upon delivery of the goods.
7.2. Any warranties granted by the Provider for specific items or manufacturer warranties granted by manufacturers apply in addition to the claims for material defects or defects of title pursuant to § 7(1). Details regarding the scope of such warranties are set forth in the warranty terms and conditions, which may be included with the items.
§8 Liability
8.1. The Provider shall be liable to the Customer in all cases of contractual and non-contractual liability for intentional acts and gross negligence, in accordance with statutory provisions, for damages or reimbursement of futile expenses.
8.2. In all other cases, the Provider—unless otherwise provided in § 8(3)—shall be liable only in the event of a breach of a contractual obligation whose fulfillment is essential to the proper performance of the contract and on whose compliance the Customer may reasonably rely (a so-called “cardinal obligation”), and such liability is limited to compensation for foreseeable and typical damages. In all other cases, liability is excluded, subject to the provision in § 8(3).
8.3. The Provider’s liability for damages resulting from injury to life, limb, or health and under the Product Liability Act remains unaffected by the foregoing limitations and exclusions of liability.
§9 Copyrights
9.1. The Provider holds the copyrights to all images, videos, and text published in the online store. Use of these images, videos, and text is not permitted without the Provider’s express written consent.
§10 Cancellation
10.1. If the customer is a consumer, he or she is entitled to a right of withdrawal in accordance with the provisions of law.
10.2. If the customer, as a consumer, exercises their right of withdrawal pursuant to § 10(1), the customer must bear the standard costs of return shipping.
10.3. In all other respects, the right of withdrawal is governed by the provisions set forth in detail in the following withdrawal policy:
The customer has the right to cancel this contract within fourteen days without giving any reason. The fourteen-day period begins on the day on which the customer or a third party designated by the customer, who is not the carrier, takes possession of the goods.
To comply with the withdrawal period, it is sufficient for the customer to send the provider a clear statement exercising the right of withdrawal before the withdrawal period expires. The statement may be sent by email to widerrufwicmde or by mail to the provider’s address listed in the legal notice. To exercise the right of withdrawal, the customer may use the provided model withdrawal form. The model form is available electronically at tourismus.wiesbaden.de/widerruf (opens in a new tab).
A cancellation notice sent by mail must be addressed to the following address:
Wiesbaden Congress & Marketing GmbH Tourist Information
P.O. Box 3840
65028 Wiesbaden
The following wording may be used for the notice of withdrawal:
I/We (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods:
___________________________________
Ordered on (*)/received on (*) ___________________________________
Name of the consumer(s)
___________________________________
Address of the consumer(s)
___________________________________
Signature of the consumer(s) (only for written notices)
___________________________________
Date
___________________________________
(*) Delete as appropriate
10.4. If the customer withdraws from this contract, the provider must refund to the customer all payments received from the customer, including delivery costs (with the exception of any additional costs resulting from the customer’s choice of a delivery method other than the provider’s cheapest standard delivery option), without delay and no later than fourteen days from the day on which the Provider receives notice of the cancellation of this contract.
10.5. The provider will use the same payment method for this refund that the customer used for the original transaction, unless expressly agreed otherwise with the customer. The customer will not be charged any fees in connection with this refund.
10.6. The Provider may withhold the refund until it has received the goods back or until the Customer has provided proof that the goods have been returned, whichever occurs first.
10.7. The customer must return or hand over the goods to the provider immediately and, in any case, no later than fourteen days from the day on which the customer notified the provider of the cancellation of this contract. The deadline is met if the customer ships the goods before the fourteen-day period expires.
10.8. The customer shall bear the direct costs of returning the goods.
10.9. The customer must compensate for any loss in value of the goods if such loss is attributable to handling of the goods that is not appropriate for inspecting their nature, characteristics, and functionality.
10.10. The right of withdrawal does not apply to contracts for the delivery of goods for which an individual selection or specification by the customer is decisive for their manufacture, or which are clearly tailored to the customer’s personal needs; nor does it apply to contracts for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded.
§11 Final Provisions
11.1. The laws of the Federal Republic of Germany shall apply, and the place of jurisdiction is Wiesbaden.
11.2. The contract language is German.
11.3. Should any provision of these General Terms and Conditions be or become invalid or unenforceable, in whole or in part, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by the applicable statutory provisions. This shall apply mutatis mutandis in the event that these General Terms and Conditions prove to be incomplete.