The "Digital citizen services" field of action focuses on providing the public with up-to-date, attractive, user-friendly and target-group-oriented information, offers and services from the state capital of Wiesbaden in digital form.

The starting point for our digital services is our website www.wiesbaden.de. Here, interested parties can quickly find access to important information and services, such as applying for documents or registering for municipal events.

Thanks to the multilingualism and accessibility of the digital services, the website ensures that all citizens can benefit from the digital services, regardless of their technical knowledge or individual needs. The online services are designed using nationwide standards such as BundID. This promotes the reduction of bureaucracy and speeds up administrative processes. This strengthens trust in the administration.

The city is introducing digital file management in order to process processes completely without media discontinuity and paperless.

A document management system ensures the secure storage and processing of documents. Signatures and other trust services help to minimize paper-based processes, shorten processing times and increase the transparency and traceability of administrative processes.

All work steps from ordering to payment will be processed digitally in future.

This includes the processes starting with the tendering of services, through ordering to invoice processing and payment, as well as the revenue side from the inquiry to invoicing or notification to posting and payment processing.

The switch to the S/4HANA system opens up new opportunities for process optimization and simplification. It also facilitates real-time reporting and analysis, which supports informed decision-making and improves risk management.

A robust IT infrastructure is the basis for the digitalization and smooth operation of all digital administrative processes.

This includes fast networks, secure data centers and cloud solutions that meet the increasing requirements for availability, scalability and data protection.

This infrastructure enables the administration to react flexibly to new requirements, minimize downtimes and effectively drive forward the digital transformation.

The city's employees should be able to work flexibly and from anywhere.

This requires the provision of modern technical equipment such as mobile devices, secure VPN connections and cloud-based collaboration tools that enable access to the necessary data and applications at any time and from anywhere.

Through mobile and hybrid working, the administration can not only optimize its office space, use it more efficiently and improve the work-life balance, but also increase its attractiveness as an employer and boost productivity. By taking an overall view of all municipal administrative locations, spatially connected areas can be designed in a comprehensive manner.

This way of working helps to save costs, protect the environment and continue work even in times of crisis.

By promoting networking, internal communication and knowledge sharing, the skills of the workforce are continuously developed and prepared for new requirements. In addition, value is placed on diversity and openness in order to include a variety of perspectives in the wide range of tasks.

The city promotes a working culture in which people can learn new things, exchange ideas and contribute new ideas. Digitalization is being actively shaped through the use of agile methods and cross-functional collaboration.

The city's diverse processes are successively documented and optimized. This serves efficiency, the documentation of knowledge, legally compliant processing and is a prerequisite for subsequent digitalization.

Synergies are also being exploited and processes standardized and harmonized. For example, the onboarding of new employees in all specialist departments is gradually being standardized and optimized. Standardized roles and job descriptions will reduce the complexity of administrative processes.

This supports a city-wide improvement in quality and continuous optimization of work processes.

The "AI & Data" field of action offers opportunities to harness new technology for the benefit of the state capital of Wiesbaden. Artificial intelligence (AI) will change administrative work in the long term. AI is already being used in many work processes, either directly through special AI tools or indirectly by integrating it into existing procedures. Data forms the basis for all AI solutions. It is therefore important to consider and organize AI and data together.

The goal is to leverage the possibilities of AI and data for the work of the administration of the state capital of Wiesbaden. Employees should be able to use AI tools as a matter of course, and data should be easily accessible to both citizens and employees. In the long term, the combination of AI and data will make an important contribution to modern and efficient administration. This should make administrative work easier, faster, and better.

The roadmap for digital transformation and modern administration was supplemented in 2025 by a ninth field of action, "Modern Administration." The goal is to set up the administration in such a way that it is well prepared for the challenges and changes of the future. In addition to digitization, this requires a number of other steps.

This field of action aims to create processes and structures at an early stage that enable goals to be prioritized, resources to be planned efficiently, and work to be managed in a targeted manner. For this to succeed, it is important that all departments are involved and that employees are included. Good communication and the participation of all are essential. In this way, a modern and sustainable administration can be established.