The "Digital citizen services" field of action focuses on providing the public with up-to-date, attractive, user-friendly and target-group-oriented information, offers and services from the state capital of Wiesbaden in digital form.

The starting point for the digital platforms and mobile applications required for this is www.wiesbaden.de. Interested parties can use this to quickly find access to important information and services, such as applying for documents or registering for municipal events. Thanks to the multilingualism and accessibility of the digital offerings, the website ensures that all citizens can benefit from the digital services, regardless of their technical knowledge or individual needs. Care is also taken to ensure that the digital solutions are intuitively designed and seamlessly integrated with existing systems in order to make the administrative process more efficient and increase satisfaction. The online services are designed using nationwide standards such as BundID. This promotes the reduction of bureaucracy and speeds up administrative processes. This strengthens trust in the administration.

The city provides reliable and secure technology that supports all digital processes.
A robust IT infrastructure is the basis for the digitalization and smooth operation of all digital administrative processes. This includes fast networks, secure data centers and cloud solutions that meet the increasing requirements for availability, scalability and data protection.

This infrastructure enables the administration to react flexibly to new requirements, minimize downtimes and effectively drive forward the digital transformation.

The city wants to reduce paper consumption and handle all financial processes digitally.

From ordering to payment, everything runs digitally. The aim is to carry out processes digitally, from the tender to the order to invoice processing and payment, as well as the revenue side from the inquiry to invoicing or notification to posting and payment processing. The switch to the S/4HANA system opens up new opportunities for process optimization and simplification. The digitalization of these processes not only increases efficiency, but also enhances the transparency and traceability of financial transactions. It also facilitates real-time reporting and analysis, which supports informed decision-making and improves risk management.

The city is introducing digital files in order to work more efficiently.

A document management system ensures the secure storage and processing of documents.
Signatures and other trust services will be available digitally. These digital tools help to minimize paper-based processes, shorten processing times and increase the transparency and traceability of administrative processes.

The city's employees should be able to work flexibly and from anywhere using mobile devices, secure connections and cloud programs.

This requires the provision of modern technical equipment such as mobile devices, secure VPN connections and cloud-based collaboration tools that enable access to necessary data and applications at any time and from anywhere. At the same time, attention is paid to security and data protection in order to ensure the integrity of administrative processes outside the traditional office environment. Through mobile and hybrid working, the administration can not only optimize its office space, use it more efficiently and improve the work-life balance, but also increase its attractiveness as an employer and boost productivity. By taking an overall view of all municipal administration locations, spatially connected areas can be designed in a comprehensive manner.

This way of working helps to save costs, protect the environment and continue work even in times of crisis.

The city wants to promote a working culture in which people can learn new things and exchange ideas.

Employees contribute ideas and actively help shape digitalization.

By promoting networking, internal communication and knowledge sharing, the skills of the workforce are continuously expanded and strengthened for the requirements of the digital transformation. In addition, value is placed on diversity and openness in order to include a variety of perspectives in the innovation process.

The city designs its processes in such a way that they support digitalization. Processes are documented and standardized.

The aim is to support the departments with innovative elements in the organizational structure/staffing plan in the performance of their tasks and personnel management in times of staff shortages. A further aim is to enable structured and efficient work (guarantee of knowledge management) by defining uniform processes for the "central services" of the departments. In the longer term, this will improve quality throughout the city and make work processes more efficient and visible.