Citizens who have a German identity card or eID card can use its online ID function. This allows you to identify yourself online when dealing with public authorities, for example.

You can reset your PIN for using electronic identification at any time:

• as often as you like at home or
• if you have forgotten your PIN or it has been blocked after three incorrect entries, at the citizens' office or a local administration office.

The Citizens' Office or a local administration office will assist you free of charge if

• your online ID card is deactivated,
• you can no longer find your PIN letter with the temporary PIN,
• you have forgotten your PIN, or
• your PIN is blocked.

We are happy to assist you in person, but we work exclusively by appointment. You can quickly and easily book an appointment at the citizens' office or local administration offices online in the appointment calendar.